FAQ

🧾 ORDER ISSUES

Why didn’t I receive an order confirmation email?

Please allow up to 24 hours.

If you still haven’t received it, check your spam folder or contact us — your email may have been entered incorrectly.

How can I track my order?

After your order is shipped, go to the Tracking Number section on our website and enter your order number + email.

Tracking details are also included in your confirmation email.

What if I receive a faulty or wrong item?

We will replace or refund the item.

💳 PAYMENTS & DISCOUNTS

Which payment methods do you accept?

Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Shop Pay.

How do I apply a promo code?

Enter your code in the Discount Code box at checkout and click Apply.

Only one code per order can be used.

🚚 DELIVERY

Why was my order shipped in multiple packages?

Some items ship from different warehouses.

You will receive separate tracking numbers if this happens.

Will I be charged customs fees?

In most cases, no.

If your country charges customs, the customer is responsible for the fee.

Countries we don’t ship to:

Albania, Algeria, Belarus, Hong Kong, Kosovo, Morocco, Tunisia.

🔄 RETURNS

What is your return policy?

Returns accepted within 30 days.

Items must be unused, in original condition, with all tags attached.

Shipping costs are non-refundable.

How do I know you received my return?

We will email you once your return is processed (usually within 1 business day).

If you don’t receive confirmation, please contact us.

👕 PRODUCTS

How do I choose the correct size?

Check the size chart on each product page before ordering.

What sizing standard do you use?

All sizes on our website follow US Standard Sizing.